The Bathurst Estate

WHO WE ARE

Bathurst Estate Holiday Cottages. Trading Address: Bathurst Estate Holiday Cottages, The Bathurst Estate Office, Cirencester Park, Gloucestershire, GL7 2BU Any reference to “we”, “us” or “our” in this policy shall mean Bathurst Estate Holiday Cottages. Throughout this policy “you” means the customer. Under the General Data Protection Regulation 2018, we constitute the ‘data controller and processor’ in relation to the personal information that we collect about you. As data controller we have certain legal responsibilities surrounding how we collect, use and share your personal information. We must inform you about this, and it is important for you to be aware of the rights afforded to you.

INFORMATION WE COLLECT

We collect information about you in which you provide to us through our website and through communications with us. The types of personal information we collect from you include: a) Information you provide to us including your contact details (i.e. your name, email address, phone number and postal address) and your bank account details. b) Your correspondence – if you contact us, we may keep a record of that correspondence. c) Sales and services information – details of transactions that you make with us and details of the services we provide to you; CCTV footage – We use CCTV cameras at some of our properties for crime prevention and safety reasons.

HOW WE WILL USE YOUR PERSONAL INFORMATION

We may use your personal information to provide our services more effectively to you. For example: to administer our services, including handling your requests, communicating with you; keeping up-to-date records about you, and carrying out our obligations arising from any contracts entered into between you and us, to make payments to you and receive payments from you (where applicable). We will use your information to help identify, develop or improve products that may be of interest to you. The information will be used to enable us to monitor and analyse our business and carry out market research. Your data may also be used for other purposes for which you give your permission or where we are permitted to do so by law or it is in the public interest to disclose the information or is otherwise permitted under the terms of the General Data Protection Regulation. MARKETING We may use your information to market to you, of which is subject to having obtained specific consent under Article 4 of the General Data Protection Regulation. Marketing may consist of updates and offers about our cottages and services. We will ask for your consent at the time we collect your data to conduct marketing. Marketing services will be communicated via email, letter or telephone, and will be based on the preferences you select.

YOUR RIGHT TO WITHDRAW CONSENT FOR MARKETING

You have the right to withdraw your consent at any time. If at any time you do not want us to contact you for marketing purposes, you can let us know by contacting us using details in the ‘Contact us’ section of this privacy notice in writing, email or telephone. We will action your request immediately or within 1 working day. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you, or you may opt out by contacting us using our contact details. We will action your request immediately or within 1 working day.

TRANSFERS OF PERSONAL INFORMATION

We may disclose and exchange information with law enforcement agencies and regulatory bodies should we be required to do so following a legal request. As part of the process of providing you with the service requested, we may undertake certain checks or exchange information through various fraud and credit-check databases.

HOW LONG WE KEEP YOUR INFORMATION

The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put. We will not keep your personal information for longer than necessary for our business purposes or for legal requirements. For example: – When you expressed an interest in our products or services – Where we have collected your details for us to provide you with information about our services We will keep your personal information for so long as we are providing you with services, plus 2 months to deal with queries, complaints or legal claims you may have.

LEGAL GROUNDS FOR PROCESSING

The legal grounds we rely on to process your personal information, are that processing is necessary for: a) Our legitimate business interests and these interests are not overridden by your interests or fundamental rights and freedoms in relation to the protection of your personal information. Our legitimate business interests include enabling us to provide you with products, services and information about our products and services (marketing). b) Our performance of a contract made with you. This includes our providing you with products and services and our taking steps at your request towards, and in anticipation of, providing you with products and services; c) Our compliance with legal or regulatory obligations.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

If you have any questions in relation to our use of your personal information, you should first contact us. Please see the ‘Contact us’ in Section below. You have the right to request a copy of the information which we hold about you. This is called a Data Subject Access Request and is in reference to the following: – Provide you with further details as to how we use your personal information – Provide you with a copy of personal information we have collected about you – Update any inaccuracies in the personal information we hold – Delete any personal information that we no longer have lawful grounds to use. – Object to our use of your personal information if our use of your personal information is causing you undue harm. In such cases we must cease using your personal information for that purpose We may charge an administrative fee when a request is manifestly unfounded or repetitive. We may also charge a further administrative fee when you request for us to provide further copies of the information already provided to you. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We will acknowledge and respond to your request within one month of receiving your request. Information will be provided without delay and within one month of receipt. This time span can be extended upwards of an additional two months depending on the complexity or amount to which have been requested. You will be informed if an extension is required within one month of the receipt of the request. CONTACT US If you have any questions, or you would like to find out more about this privacy notice you can contact us through written documentation, call or email. Please see as follows: Data Controller Bathurst Estate Holiday Cottages The Bathurst Estate Office Cirencester Park Gloucestershire GL7 2BU Telephone: 01285 653135 Email: bookings@bathurstholidaycottages.co.uk

THIRD PARTY LINKS

Our site may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own terms and privacy policies and that we do not accept any responsibility or liability for them.

CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on May 2018.